Conditions générales d'utilisation et de vente
TERMS & CONDITIONS
These Terms and Conditions (the "Terms" and/or “T&C”) apply to BOLTON LLP (a company incorporated and existing under the laws of England and Wales with registered number OC420135, having a place of business at 65 Compton Street, London, England, EC1V 0BN) web site located at proredaction.com, and all associated sites linked to proredaction.com by BOLTON LLP, its subsidiaries and affiliates, including mobile website (collectively, the "Site"). The Site is the property of BOLTON LLP ("BOLTON", “We”) and its licensors.
BY USING THE SITE, YOU AGREE TO THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
BOLTON reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms, BOLTON grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
SECTION 1. INTERPRETATION OF THE TERMS
1.2. “Site” or “Website” means and refers to www.proredaction.com, its mobile version and all associated sites linked to www.proredaction.com.
1.3. “BOLTON”, “Company” “We”, “Us”, or “Our”, means and refers to BOLTON LLP (a company incorporated and existing under the laws of England and Wales with registered number OC420135, having a place of business at 65 Compton Street, London, England, EC1V 0BN), operating by itself or through its authorized partner or affiliate website.
1.4. “Customer”, “User”, “You” or “Yours” means and refers to the person who places an Order with the Company to obtain the Product and/or the Services according to his or her requirements and governed by the defined terms and conditions laid out in these Terms.
1.5. “Content” means all information, text, materials, images, data, links, software, or other material accessible through the Site or Services, whether created by Us or provided by another person for display on the Site or through the Services.
1.6. "Order" means and refers to a written document of a standard electronic form that is filled in and submitted online by the Customer to the Site for the purpose of obtaining a Sample and/or Services. The Order specifies the scope of work and other requirements of the Customer regarding the Sample project and/or the Services.
1.7. "Order page" or “Order form” means and refers to the page on the Site that is assigned to a specific Order. Order page is regarded as the main source of instructions and communication of a specific Order.
1.8. "Order Status" defines order progress on a particular stage.
1.9. “Service” or “Services” has the meaning set out in Article 6 of these Terms, ordered, and purchased by the Customer through the Order page on the Site.
1.10. "Product", “Paper” or “Sample” means and refers to a document in an electronic format that is the result of delivered Service and Order completion. A Product is designed to facilitate learning and understanding of the Customer in a particular subject field or topic. The Product is not intended for submission to any educational institutions chartered, incorporated, licensed, registered, or supervised by the state, fulfilling the requirements of a degree, diploma, certificate, or course of study at any educational institution. The Company’s "Product", “Paper” or “Sample” are designed only to assist students in preparation of their own projects (papers, essays, etc.).
1.11. "Specified Deadline" – The date specified by the Customer when placing an Order on the Website before the expiration of which, the Company must send the final version of the Product to the Customer.
Company reserves the right to deliver the Product with a delay if Customer was notified on it and had no objection to it. In this case no refund or other compensation is provided to Customer.
1.12. "Product Revision" means and refers to a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order;
"Revision request" - after the completed Product is submitted to the Customer, he/she can review it and request the executive of the Order to make changes in the Product (Revision request). The Revision request is submitted within 10 calendar days since the Product was submitted to the Customer.
1.13. "Expert", "Writer", or “Author” means and refers to a person engaged by the Company on freelance basis or an entity to provide the Services and to complete and deliver the Sample under the Company’s terms.
1.14. “Support Team” or “Support” means and refers to the Company's structural unit responsible for coordinating and assisting the Order and Services.
1.15. "Sales Team" is a team of the Company‘s or the Company affiliated entity‘s staff members designated to acquaint the Customer with the Company‘s rules and policies and which main purpose is assisting the Customer with the order placement.
1.16. “Quality Assurance Department” means and refers to the Company's structural unit responsible for evaluating and protecting the quality of Our Products and Services. The Quality Assurance Department holds responsibility for investigating all disputed claims and remains impartial towards all parties.
1.17. Capitalized terms defined in these Terms shall have no other meaning but set forward in this section. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
SECTION 2. GENARAL INFORMATION
2.1. These Terms and Conditions govern the use of the Website Services. These Terms and Conditions constitute an agreement concluded and entered into force by and between any Customer (or his/her authorized representative), as an authorized user of such Services, and the Company or its affiliated partner which acts on the basis of the respective authorization from the Company. Notwithstanding the foregoing, the Services will be provided to the Customer of the Website.
2.2. IF YOU ARE AN UNDERAGE PERSON, YOU ARE NOT ALLOWED TO ACCESS OR USE THIS WEBSITE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU MUST BE OF LEGAL AGE TO PURCHASE ANY OF OUR PRODUCTS OR SERVICES AVAILABLE ON THIS WEBSITE OR OTHERWISE. YOU UNDERSTAND AND ACKNOWLEDGE THAT YOUR PROFILE (ACCOUNT) MAY BE DELETED AND THE SERVICES PROVIDED TO YOU MAY BE TERMINATED IF WE BELIEVE THAT YOU ARE LESS THAN LEGAL AGE AND/OR DO NOT HAVE FULL LEGAL CAPACITY TO ENTER INTO LEGALLY BINDING RELATIONS UNDER THESE TERMS.
2.3. IF YOU ARE A STUDENT OF ACCREDITED UNIVERSITY ON THE TERRITORY OF OTHER JURISDICTION, WHERE COMPANY’S SERVICES ARE PROHIBITED, YOU ARE NOT ALLOWED TO ACCESS OR USE THIS WEBSITE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU SHOULD HOLD RESIDENCE OR DOMICILE OF THE PERMITTED JURISDICTIONS TO PURCHASE ANY OF OUR PRODUCTS OR SERVICES AVAILABLE ON THIS WEBSITE OR OTHERWISE.
2.4. BY SUBMITTING AN ORDER AND/OR PAYMENT, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTOOD THIS TERMS AND CONDITIONS. BY SUBMITTING AN ORDER AND/OR PAYMENT, YOU ARE ALSO AGREEING TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS, WHICH FORMS THE ENTIRE AGREEMENT BETWEEN YOU AND THE COMPANY.
SECTION 3. YOUR USE OF THE SITE. CONTENT
3.1. You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. BOLTON reserves the right to bar any such activity.
3.2. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any BOLTON server, or to any of the Services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.
3.3. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of BOLTON, including any BOLTON account not owned by you, to its source, or exploit the Site or any Service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
3.4. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or the BOLTON’s systems or networks, or any systems or networks connected to the Site or to BOLTON.
3.5. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
3.6. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to BOLTON on or through the Site or any Service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
3.7. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of BOLTON or others.
3.8. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to BOLTON, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
3.9. Except as expressly provided in these Terms, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without BOLTON’s express prior written consent.
3.10. You may use information on BOLTON services (such as knowledge base articles, and similar materials) purposely made available by BOLTON for downloading from the Site, provided that you
(i) not remove any proprietary notice language in all copies of such documents,
(ii) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
(iii) make no modifications to any such information, and
(iv) not make any additional representations or warranties relating to such documents.
SECTION 4. CUSTOMER/USER CONDUCT
4.1. Any time you access or use the Site and/or the Services, you are required to comply with our Customer/User Conduct guidelines, as set forth below.
4.2. You agree that you will access and use the Website and Services for your personal use only.
4.3. You agree that you will not access or use the Website or Services to upload, share or store any information, or otherwise act in any manner, that:
(i) is intended to perpetrate a hoax or otherwise defraud, mislead or deceive any person;
(ii) violates, breaches, or circumvents any applicable local, state, federal, or other applicable law, rule, or regulation, including any ruling or order of a court or administrative body;
(iii) is copied from someone else or violates, breaches, or circumvents the rights of any person or entity;
(iv) promotes illegal or harmful activities.
4.4. You are not authorized to access or use the Website or Services:
(i) to impersonate any person, or falsify or otherwise misrepresent your identity, credentials, affiliations, or intentions;
(ii) to systematically retrieve information or content to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory, or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
(ii) for any other purposes that are not expressly permitted by the Terms;
(iv) access, copy, distribute, share, publish, use or store, or prepare derivative works from any Website content that belongs to the Company or to a third-party, including works covered by any copyrights, trademark, patent, or other intellectual property rights, except with prior express permission of the person or entity party holding the rights to license such use;
(v) to share your login credentials or transfer your account to another party without our consent; or
(vi) to circumvent our systems, policies, and determinations as to your account status, including by attempting to access or use the Website if your account has been suspended or canceled or you have otherwise been temporarily or permanently prohibited or blocked from using the Services.
SECTION 5. VERIFICATION PROCESS
5.1. Protecting billing information of the Customers and eliminating fraud is a priority that the Company takes seriously. The Company is obliged by authorities along with merchant providers and banks to protect the credit card holders who purchase from it. Accordingly, due to the nature of the Company’s business, type of Product and the fact that it is delivered by electronic means, no hand written signature is required as proof of delivery.
5.2. When requested to verify the Customer’s billing information, it is the Customer’s sole responsibility to comply immediately to ensure that the billing information meets the Company’s anti-fraud policies and procedures. Any verification requests must be completed in the following time schedule:
(i) If the Order is requested to be delivered between 48 hours – 10 days and longer term the Customer’s billing information must be verified within the first 8 hours to comply with any implied warranty or guarantee.
(ii) If the Customer’s urgency level is within 12-24 hours the Customer’s billing information must be verified within the first 1 hour to comply with any implied warranty or guarantee.
(iii) If the Customer’s urgency level is less than 12 hours the Customer’s billing information must be verified within the first 20 min to comply with any implied warranty or guarantee.
Failure on the part of the Customer to do so will result in a violation of these Terms and forfeiture of any claim to the implied warranty or guarantee.
5.3. Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The Company works closely with the authorities to fight cyber-crime and report all fraudulent Orders for prosecution.
ARTICLE 6. NATURE OF PRODUCT. SERVICES & TERMS OF USAGE
6.1. The Company offers a Service that locates suitably qualified Experts for the provision of independent personalized research and writing Samples provided to the Customer as a unique reference that is designed to assist in the completion of the Customer’s assignments or academic obligations. Thus, it is understood that the Company does not make any guarantees regarding Customer’s grades as an outcome or consequence of submission of the Product to any academic institution.
6.2. The purpose of this Terms is strictly to provide the Customer with an original reference document or related Services according to the Customer’s instructions.
6.3. Everything provided by the Company is intended for research/reference purposes only.
6.4. The Company is also not responsible for failure on the part of the Customer to learn the material covered by the Product or improper usage of research contained therein.
6.5. The Website is intended for marketing and sale of Services only in those jurisdictions in and to those persons where and to whom they lawfully may be offered for sale (the “Permitted Jurisdictions”). You are only permitted to use the Website and purchase services if your primary residence or domicile is in one of the permitted jurisdictions.
6.6. Services may include, but not be limited to, providing our Customers with drafts of dissertations, research papers, book reports, term papers, and other types of assignments written by Our team (“Paper”) which are intended for research/reference purposes and for your personal use only. All Papers are provided to Customers to assist them in the preparation of their own papers. It is the sole responsibility of our Customers to complete their own papers, as well as to cite the Website as a source when using the respective content as a reference.
6.7. Services may include editing, proofreading, paraphrasing, or formatting existing papers of our Customers. Please note that rewriting an existing Paper that contains 40% or more plagiarized content may qualify as providing you with a custom Paper and shall be charged for accordingly.
6.9. Property rights to the Work are transferred to the Customer after the Order has been fully paid and the completed Product was fully submitted to the customer. Except for cases when the customer made a 100% refund provided for in clauses 12.7 (iii,iv)
6.10. The Company uses such keywords within the Site as “Rédaction de mémoire“, “Rédaction de thèse”, “Rédaction de rapport de stage”, “Rédaction de dissertation”, “Rédaction de dissertation”, “Rédaction de thèse”, “Rédaction rapport de stage”, “CV”, “Rédaction d'une lettre de motivation d'une thèse”, “Dissertation”, “Mémoire”, “Examen en ligne”, “Aide à la soutenance orale”, “rédiger un projet”, “écrire un article”, “Bac Pro : aide à la rédaction de travaux et à la réalisation de épreuves pour le bac pro”, “L'écriture académique”, “Augmenter l’unicité et l’originalité d’un texte académique et scientifique”, “buy an essay,” “order a paper,” “hire a writer,” “essay writing service,” “paper writing service” solely for the purpose of search engine optimization. The Company does not conceal the proper understanding of its Services and Products from a Customer.
ARTICLE 7. ORDER PROCESS. INSTRUCTIONS. SOURCES
7.1. The Order is placed by completing the Order form provided on the Website. No Service is provided by other means than by request.
7.2. The Order form will specify the scope of the work, Order parameters and requirements, and delivery terms. It is the Customer’s responsibility to provide exact, complete, and final information in each standard Order form section when filling it out. The Customer is obligated to ensure that the information given in the Order is presented in a form that allows Us to provide you with a correct Product and Services.
7.3. When filling in the Order form, it is the sole responsibility of the Customer to register using a valid email address and to provide a correct phone number where the Customer can be reached (preferably both - home and mobile). There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. Failure to provide a valid email address or a correct phone number may affect Order completion and will result in a violation of these Terms. This may lead to forfeiture of any claim to the implied warranty or guarantee by the Customer.
7.4. Because the Company works based on the Customer’s instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, but are not provided within the required time schedule, the Company cannot fulfill any implied warranty or guarantee and it shall not be held responsible.
7.5. All instructions for a specific Order have to be provided through the email address [email protected]. The information about an Order, provided to the Support Team via any other method of communication (including Live Chat, WhatsApp and phone or other email addresses), may not be regarded as instructions for the Order. Support Team members may require the Customer to confirm the information, provided through Live Chat or phone, through [email protected] email address.
7.6. The Customer and the Support may provide changes to the scope of work only if the Expert has not started the work yet. No changes can be made once the Expert has started working on the Order. Should the changes in Order details affect the volume of work, Order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation.
7.7. Should the Customer require any specific materials to be utilized in the production process, they must specify the sources and provide them to the Company email [email protected]. If the references are not provided, the Company is responsible for locating them. However, additional charges will be incurred and must be paid before the Expert can begin working on the project.
7.8. The Customer is advised that once the Order is completed any Revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered "editing". This is an additional service and the Company will not conduct any free Revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Writer is assigned to the Customer’s Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
7.9. The Company reserves the right to re-evaluate the Order details following the final payment to confirm whether the assignment requirements were met successfully, as indicated by the Customer. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer’s requirements have been adhered to.
7.10. Within rendering the Services is allowed to use any relevant source available for the completion of the requested assignment - books, journals, newspapers, interviews, online publications etc., unless the Customer mentions some particular sources to be used or others to be ignored. If the Customer needs specific sources that are crucial for the completion of the Order, the Company would expect the Customer to provide them within the required time schedule listed below:
(i) 48 hours - 10 days and longer term: Instructions and all sources must be received within the first 8 hours.
(ii) 12 hours - 24 hours: Instructions and all sources must be received within the first 1 hour.
(iii) 12 hours - or less: Instructions and all sources must be received within the first 20 minutes.
Failure to do so will result in a violation of these Terms and forfeiture of any claim to the implied warranty or guarantee.
7.11. Specific time limits for delivering the Paper and rendering Services are specified depending on the instructions of the Customer and the scope of work on the relevant Order and in accordance with Article 10 of these Terms.
7.12. In the event that the desired academic level chosen by the Customer is the improper academic/quality level (either by accident or not), the Customer shall assume all liability for such error. It shall be the Customer’s sole responsibility to choose the correct academic level that best fits the required assignment at the time of making the Order. If the Customer has made an error while placing the Order, then the Customer must contact the Support Team immediately for assistance.
7.13. The company can use email, phone, and WhatsApp to communicate with the Customer. The Customer should check messages for any updates from the Support Team. The Customer should also promptly address any questions, concerns or give additional instructions the Support Team using this ways of communication. Failure or neglect to check the Messages or Emails from the Support Team shall not be sufficient ground for a refund of Services rendered.
7.14. The Company reserves the right not to process or to resubmit the Customer’s Order in the event that the details indicated are inconsistent to or do not match the Order’s original description. Failure to provide the correct description or choosing the wrong Product, the Specified Deadline extension requests may require additional payments. Please note this is done by the Company only so that it may properly process the Customer’s Order and have the best possible Expert to complete the Customer’s Order. The Customer will always be contacted to approve any additional charges or requests.
7.15. The Customer can request for a draft of the Paper; however, the Company does not guarantee a draft if Order's urgency is 3-48 hours.
ARTICLE 8. PRICES, ORDER PAYMENT & DISCOUNTS
8.1. The Company cannot begin working on the Customer's Order until the Customer has paid for the entire or partial amount of the Product(s) and/or Service(s). The Company is not liable or responsible for the failure of a Customer to pay on time.
8.2. The final prices for the ordered Products and/or Services are calculated according to the Company's Price-list, displayed on the Website. Prices in Pricelist are stated in Euro and include all payable taxes and fees. The Company reserves the right to adjust Price-list in its sole discretion due to increases in costs, the increase or imposition of any tax, duty or other levy and any variation in exchange rates or other errors. The final prices charged for the Products and\or Services and payment terms will be the prices and payment terms in effect at the time the Order is placed. Price increases will only apply to orders placed after such changes. The Company may also add new services for specified fees and charges or withdraw its offering at any time, at its sole discretion.
8.3. The final prices for the Products and/or Services are calculated according to the Company's Price-list, displayed on the Website, and depends on the scope of work, the Customer’s claims, delivery terms and other circumstances specified in the Order. The final prices include all payable taxes and fees and paid, as stated in the Order form once the scope of work is identified. The Company will not proceed to Product delivery until the full payment has been made and authorized.
8.4. In case the Customer is notified the additional payment is needed to be issued on the Order, the Customer must process it as soon as possible. The delay of additional payment completion may lead to delay in Order completion. The Customer cannot be compensated for such a delay if the Customer does not issue the additional payment immediately after he/she has been notified on the issue.
8.5. The Company is not responsible for any fraudulent activity. The Customer is responsible for Unauthorized transactions made through the website, including but not limited to Customer’s account credentials safety, credit card, or debit card security.
8.6. When placing Orders and buying Products/Services from the Company, you can only use the payment options specified on the Website. Should the case of partial or full payment reimbursement occur, You have the option to either proceed according to the Refund Policy or transfer the funds to Your source account.
8.7. Depending on your Order type, urgency, and quality level your payments can be sent to different billing companies.
8.8. The basis for the payment is redirecting of the Customer to the payment page of the Company’s payment partner. Detailed description of the Services performed as well as any pre-approved expenses and the basis for calculating payment and terms for payment are displayed on the Website
8.9. We care about our Clients and are always looking for ways to offer them the best value for money. One method we use is a discount system. The Website, at its sole discretion, shall have the right to provide our Clients with discount programs as described more fully and published on the Website.
8.10. The Customer must be precise and attentive when filling in the Order form. A discount code can’t be applied to an Order after the Order has been paid. The Company is not obliged to provide a replacement or compensation in case of a code not being used while placing an Order. Special offers or discounts on the Company’s Products and Services may not be used together at the same time and cannot be combined with any additional services.
ARTICLE 9. THIRD-PARTY PROCESSORS
9.2. We don't view or store your full credit card or other payment method information – instead, such information is provided directly to Payment Processors for their processing of your payment.
9.3. For all purchases, our Payment Processors will collect your payment method details and charge your chosen payment method in connection with an order. For tax and financial reporting purposes, we store for a certain period only the following information: Customer's first name and last name, the last four digits of the card, the transaction number, and in some cases, the mobile phone number.
9.4. You acknowledge and agree that we are not responsible for any breaches of credit card or other payment method security or privacy.
9.5. You represent and warrant that:
(i) the account, order, and payment method information you supply to us or our Payment Processor, as applicable, is true, correct, and complete,
(ii) you are duly authorized to use such payment method for the purchase,
(iii) you will pay any charges that you incur in connection with the Services, including any applicable taxes,
(iv) charges incurred by you will be honored by your payment method company,
(v) you will not allow anyone else to use your account and will not transfer your password to anyone else,
(vi) you will report to Us any unauthorized or prohibited access or use of your account.
9.6. If any of your account, Order, or payment method information changes, you agree to promptly update this information so that we or our Payment Processor may complete your transactions and contact you as needed. We are not liable for any unauthorized use of your credit card, debit card, or other payment methods by a third party in connection with your use of the Services.
ARTICLE 10. DELIVERING/DOWNLOADING POLICY. ORDER REVISION
10.1. The Completed Product is emailed to the Customer. The Customer can request the Product to be uploaded to WhatsApp to him/her by contacting the Support Team. The Product cannot be shipped to the Customer.
10.2. Once the completed Product is emailed to the Customer, the Customer shall be the one responsible for retrieving it.
10.3. In case the Product was received by the Customer and the Customer submitted Revision request after the initial deadline (10.6.(i)), no refund is issued to the Customer. The Specified Deadline estimates are set to the initial Product delivery only. The free revision is executed without compensation for the Specified Deadline estimates change.
10.4. In case of timely delivery of the Product, the Company will not be responsible for failure of the Customer to download the Product. The Customer will still be billed for the service rendered and no refund is guaranteed at this point in order to pay the Writer for the work done.
10.5. After the completed Product is submitted to the Customer, he/she can review it and request the executive of the Order to make changes in the Product (Revision request). A free revision is possible only under the following conditions:
(i) The Revision request is submitted within 10 calendar days since the Product was submitted to the Customer.
(ii) Instructions for revision do not contradict the initial instructions and do not provide any additional information that was not mentioned in the initial instructions for the Order.
10.6. Free revision can only be completed by the same Expert who initially worked on the Order. The Company may offer a revision by another Expert free of additional charge only in case the initial Expert is not available to complete the revision or in case the initial Product contained unoriginal content.
10.7. If the Customer’s request for revision does not meet all the above-mentioned conditions, an additional payment for the revision might be required. The amount of additional payment will be determined by the executive of the Order. In case of paid revision, the Customer may request the Company to change the Expert that will work on the revision.
10.8. If at the moment the Customer submits a revision request, there is still half of the Specified Deadline has not passed yet, the revision will be delivered to the Customer within the Specified Deadline for the Order. If the Specified Deadline has already run out or it is not possible to complete the revision within the time left, the deadline for revision needs to be communicated to the Support Team along with the revision instructions.
10.9. The Customer is advised to provide the Expert with a manageable revision deadline and take into consideration the fact that the Experts do not work 24/7 and may be away from the computer or working on a different Order at the moment. The Company can only guarantee that the Customer’s revision will be completed only after the Writer confirms that he/she can complete it by the agreed deadline.
ARTICLE 11. “NO PLAGIARISM" POLICY
11.1. The Company strictly follows anti-plagiarism policy and does its best to provide the Customers with plagiarism-free academic and business Products. To be able to guarantee plagiarism-free Product, each writing Product is double-checked with a plagiarism detection system.
11.2. The Company does not use plagiarism detecting software that stores content online. Direct quotes are not considered plagiarism when the source of the quote is included in the reference list and cited appropriately in the body of the Product. In the unlikely case of plagiarism, the Company will make all necessary corrections free of any additional charges. The Customer is eligible for a full refund if there is enough evidence proving the writing Product has been plagiarized.
11.3. The Product ordered is guaranteed to be original and delivered in a timely manner. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 90% original. The Company has a zero-tolerance policy for plagiarism.
11.4. The Customer can request the Company to change the originality of the Product. The Company reserves the right to charge an additional commission or refuse to comply with these conditions.
11.5. The Company does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free. Papers and other materials that are not written or made by the Company will not be scanned or reviewed for possible incidence of plagiarism. The Company shall not refund any amount in the event that a proofread/formatted paper or Product is considered to be plagiarized.
ARTICLE 12. REFUND POLICY
12.1. If the Customer needs to cancel an Order, it may be made at any time prior to the completion of the Order.
12.2. All refunds and cancellations should be communicated and expressed in writing by e-mailing the Support Team. In the unlikely event that the Customer is not satisfied with the Product or receive the Product after the Specified Deadline, the Customer may request a partial or full refund. It is the sole discretion of the Company to approve or disapprove any request on an individual case to case basis.
12.3. In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Company can also ask for additional materials or evidence to support the request. Quality Assurance Department reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.
12.4. Refund in case of the Customer’s cancellation of the paid Order:
(i) The Order has not been assigned to an Expert - 100%. At this point the Customer can cancel the Order and get a full refund.
(ii) The Order was assigned to an Expert, and half of the Specified Deadline has not passed yet - up to 70%. The Expert has already started working on the Order and must be compensated for the completed work.
(iii) The Order was assigned to an Expert, and half of the Specified Deadline has passed - up to 50%. At this point the Expert has already been working on the Customer’s Order for a significant amount of time, which means he/she should be compensated. In this case the Expert is not responsible for providing the Customer with completed part of the paper.
12.5. Refund if no Expert has been assigned for the Order:
(i) The Order has not been assigned to a Writer - 100%. If the Company is not able to find an Expert for the Customer’s Order, the Company will let the Customer know before the Specified Deadline is up and refund the full amount of the Order.
12.6. Refund if the Product is delivered after the Specified Deadline:
(i) The Order is sent to the Customer after the Specified Deadline - up to 20%. In the unlikely case of lateness, the Customer can request a partial refund. The final amount of refund depends on the Customer’s Specified Deadline and how late the Product was delivered. In case lateness is caused by lack of instructions/materials and irresponsiveness of the Customer, refund request may be declined.
(ii) The Order is not delivered after the Specified Deadline, and the Customer is willing to cancel it (before the Product is sent to the Customer) - 100%. In case the Order is not delivered after the Specified Deadline, and the Customer is willing to cancel it, full refund will be provided if the Company receives the Customer’s cancellation request before the file is sent to the Customer.
12.7. Refund after the Product has been sent to the Customer:
(i) The Order is not formatted properly - up to 10%. If the Expert does not format the completed Order according to the requested formatting style or template, the Customer is eligible for partial refund.
(ii) The Order contains grammar, punctuation and/or spelling mistakes - up to 30%. In case the Product contains grammar and/or spelling mistakes, the Customer may qualify for a partial refund if the Customer provides examples of mistakes found.
(iii) The Order contains unoriginal content - 100%. The Company’s policy is to always provide the Customer with plagiarism-free Samples, so in case the Customer detects unoriginal content in the received Order and can provide the Company with substantial evidence of the above, the Company will return the Customer’s money.
(iv) Instructions for the Order were not followed - up to 100%. The Company completes the Customer’s Product according to specific instructions, so if something the Customer specified initially in the Order details was not followed, the Customer is eligible for a partial or full refund, depending on the evidence the Customer provides and its correspondence to the final Product.
If the Order the Customer receives does not correspond with his/her instructions or has grammar, spelling or punctuation mistakes, the Customer can request a refund. The Customer is not eligible for a refund if the Order is revised by the Expert and the issue is resolved.
12.8. Refund in case the Customer paid several times by mistake:
(ii) If the Customer refreshes the payment page while his/her payment is being processed, the payment may be processed more than once. The Company’s billing department tries to take note of all multiple payments processed by mistake and refunds them at the earliest convenience. In case the Customer notices multiple payments on his/her credit card statement, the Customer is requested to contact the Support Team or send respective email at [email protected]. The issue will be forwarded to the billing department of the Company immediately. All payments made by mistake shall be refunded to the Customer in full scope.
12.9. No refund can be issued to the Customer if:
(i) the Customer cancels the Order that is in “Completed” status,
(ii) the Customer did not request for refund within fourteen (14) calendar days after Order completion, since it is to be assumed that the Customer is satisfied with the Product. This period is provided for the Customer to be able to review the Product and inform the Company about any possible issues. Please note that by using the Product according to the Customer’s needs, the Customer fully accepts the completed Order and takes sole responsibility for all the consequences of such use. The Company does not guarantee grades for the papers written based on the Product the Customer receives from the Company. From the moment the Customer uses the Product, provided to him/her by the Company, the Customer is no longer eligible for any kind of refund. This regulation does not apply to refund requests due to plagiarism and/or unoriginal content in the Product.
(iii) the Customer is dissatisfied with Order quality but did not provide a detailed list of violations. The quality complaint is considered as invalid without reasonable and detailed proof and should the Customer fail to provide such proof, the Company cannot investigate Customer’s complaint,
(iv) the Order is late because the Customer did not provide the information required or materials on time or Support Team could not reach the Customer via contacts provided, then the Customer cannot claim a refund based on lateness.
12.10. Any type of refund is issued after the Order in question is completed and is issued to the same card/bank account the payment was made from. In case technical issues prevent the Company from issuing the refund to the initial payment source, the Company management representative will contact the Customer and another refund method will be agreed upon.
12.11. In case a full refund is issued, or Order becomes unpaid in circumstances where the Service rendered has already been delivered, the Company retains full authorship for the Product completed and reserves the right to use, resell, distribute, and share it to other third parties. The Customer is then not eligible to use the Product for whatever purpose.
ARTICLE 13. PRIVACY NOTICE AND ANTI-SPAM POLICY
13.1. The Company is committed to protect the privacy of the Customer under the Company’s Privacy Notice. Please, read our Privacy Notice.
13.2. Certain pages on the Company’s Site require the Customer to provide the Customer’s e-mail address and phone number (when filling in the Order form). The Company does not use this information for any other purpose than verification and to contact the Customer with regards to the Order. All additional files provided by the Customer to pass the Verification Process are deleted from the Company’s database right after verification is completed.
13.3. Direct contact between the Customer and the Expert is prohibited to keep the personal information of the Customer safe and confidential. The Customer is welcome to use the numerous interactive features created by the Company for that purpose and a qualified Support Team is available for the Customer 24/7.
13.4. Information provided by the Customer in Order description and in additional files needed for Order completion immediately becomes visible for the Expert once Order is paid. The Company is not responsible for the information voluntarily disclosed by the Customer when placing an Order and highly encourages the Customer to avoid including any personal or billing information (i. e. Customer’s phone number, email address etc.) as well as disclosing the Customer’s identity when communicating with the Expert.
13.5. The Company has zero tolerance to any means of internet spam and other unethical marketing techniques. Being a third-party advertiser or an affiliate of the Company, the Customer agrees to follow all legal laws and ethical principles regarding spam and not to use any spam techniques, namely e-mail, instant messaging, and mobile spam. As a third-party advertiser or an affiliate of the Company, the Customer agrees to hold the Company harmless from any claims arising against the Customer due to his/her use of unlawful and unethical marketing techniques. The Company does not support and does not sponsor any spam advertisement.
13.6. In the unlikely event that the Customer receives any message from the Company or sent with the use of the Company’s systems that may be considered as spam, or notices any other spam activity or usage of unethical marketing techniques under the name of the Company, the Customer should notify the Company at the email address [email protected] and respective measures will be taken.
13.7. The Company reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that the Company may deem useful for the Customers.
ARTICLE 14. LIMITATIONS OF LIABILITY
14.1. The Company has a zero-tolerance policy regarding plagiarism and fraud. We will not be held accountable if such unethical and illegal use of Our Products and Website content occurs.
14.2. We strictly abide by all Copyright laws. Any malicious activity is solely the Customer's responsibility as per Our Terms.
14.3. The Company shall not be responsible for failure of the Customer to learn the material covered by the Product or for improper usage of research contained therein and no refund shall be made by the Company in case the Customer receives a failing grade
14.4. While this Website may include links to other Websites, We do not condone, approve, or guarantee that the content of these links complies with the Terms on the Website. Our Company does not own, is not responsible for, and does not contribute to or control any of the content stemming from the posted links on Our Website. Visiting these links is agreed upon as Your own risk.
14.5. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR ANY INFORMATION PROVIDED ON THIS WEBSITE.
14.6. THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT OF SERVICES PURCHASED BY THE CUSTOMER.
ARTICLE 15. WARRANTIES
15.1. The Company guarantees that writing Samples provided to the Customer are plagiarism-free and are properly formatted (according to the specified formatting style).
15.2. Services offered by the Company are provided "as is" and are not in violation of any patent, copyright, trademark, or other intellectual property claims. Other warranties are excluded to the maximum extent permitted by law.
ARTICLE 16. DISCLAMERS
16.1. THE COMPANY MAKES NO REPRESENTATIONS OR OTHER WARRANTIES WITH REGARD TO THE WEBSITE OR ANY SERVICES THEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. IN ADDITION, THE COMPANY MAKES NO REPRESENTATION THAT THE OPERATION OF THE SERVICE OR WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. THE COMPANY WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY OPINION, ADVICE, INFORMATION, OR OTHER CONTENT PROVIDED IN CONNECTION WITH THE SERVICE OR OTHERWISE AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SUCH OPINION, ADVICE, INFORMATION OR OTHER CONTENT.
16.2. THE MATERIALS ON THE WEBSITE ARE PROVIDED ‘AS IS.’ THE WEBSITE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.
16.3. FURTHER, THE WEBSITE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS WEBSITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE. WE MAKE NO REPRESENTATIONS THAT THE WEBSITE IS APPROPRIATE OR AVAILABLE FOR ALL JURISDICTIONS. THOSE WHO ACCESS OR USE THE WEBSITE FROM OTHER JURISDICTIONS ARE ENTIRELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE FOREIGN, STATE, AND LOCAL LAWS AND REGULATIONS.
ARTICLE 17. ADDITIONAL DISCLAMERS
17.1. The Company’s Products are designed only to assist students in preparation of their own projects (papers, essays, etc.). It is the sole responsibility of our Customers to not only complete their own work, but also to cite the Website as a source when using the respective content as a reference.
17.2. The Company and the Website do not condone, encourage, or knowingly take part in plagiarism or any other acts of academic fraud or dishonesty, including by blocking the access to the Website to the IP-addresses of jurisdictions, where the company’s services are prohibited. The Company strongly adheres to and abides by all copyright laws and will not knowingly allow any Customer to commit plagiarism or violate copyright laws. Neither the Company nor any of its affiliates and/or partners shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Samples and/or other written material received from the Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions. The Customer of this Website is solely responsible for any and all disciplinary actions arising from improper, unethical, and/or illegal use of any material provided to the Customer as the result of the Website use.
ARTICLE 18. INDEMNITY
18.1. Each and any Customer agrees to release and hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (hereinafter referred to as the "Company‘s Affiliates") harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Services, including but not limited to:
(i) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind,
(ii) failed, incomplete, garbled, or delayed computer transmissions; (c) any condition caused by events beyond the control of the Company that may cause the Service to be delayed, disrupted, or corrupted,
(iii) any injuries, losses or damages of any kind arising in connection with or because of utilizing our services, or
(iv) any printing or typographical errors in any materials associated with the Services.
18.2. In addition, the Customer agrees to defend, indemnify, and hold the Company and the Company‘s Affiliates harmless from any claim, suit or demand, including attorney‘s fees, made by a third party due to or arising out of his/her use of the Services, the Customer‘s violation or breach of these Terms and Conditions, the Customer‘s violation of any rights of a third party, or any other act or omission by the Customer.
ARTICLE 19. FAILURE TO COMPLY WITH THE TERMS AND CONDITIONS
19.1. Failure to comply with these Terms leads to an immediate termination of cooperation between the Customer and the Company and prohibits the Customer from the use of any of the Company’s Services, either supplied or those in progress.
19.2. The Customer understands and agrees that no refund for supplied Services or Services that are in progress will be issued in case of the Customer’s failure to comply with the Terms. If the Customer believes that he/she cannot follow any of the policies of these Terms, the Customer agrees to contact the Company before any of his/her Orders are placed.
ARTICLE 20. MODIFICATION OF THE TERMS AND CONDITIONS
20.1. The Company reserves the right, at its sole discretion, to modify or replace any part of these Terms, and to change, suspend, or discontinue the Service (including without limitation, the availability of any feature or content) at any time by posting a notice on the Website or by sending the Customer an email.
20.2. The Company may also impose limits on certain features and Services or restrict the Customer’s access to parts or all the Service without notice or liability.
20.3. It is the Customer’s sole responsibility to check these Terms and Conditions periodically for any changes. The Customer’s continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
This document was last modified on November 11, 2022.
ARTICLE 21. APPLICABLE LAW
21.1. All relations of the Company and each Customer shall be governed and construed with provisions in accordance with the laws of England and Wales. In case any claims or disputes between the Company and Customer arise, they shall be resolved amicably by means of mutual negotiations within 2 months. If the dispute cannot be resolved amicably within the mentioned period, it shall be resolved by the competent court.
ARTICLE 22. TERMS AND CONDITIONS STATUS
22.1. These Terms and Conditions in their entirety constitute an integral agreement between the Company and each Customer who accepted these Terms and Conditions by placing an Order on the Website. These Terms and Conditions make a public agreement of accession, they do not need to be set out as a hard copy document and signed by the parties.